Legal
Disclaimer
Fix Syncron connects customers with independent handymen. Our role is limited to providing the platform — the work itself, and everything that follows from it, is between the customer and the handyman.
In short
Fix Syncron does not perform the work and accepts no responsibility for work that is done badly, late, unfinished or that causes damage or loss.
This page is maintained by Fix Syncron to explain the limits of our role. It is a summary of how the platform works, not legal advice.
01
Our role is the platform only
- Fix Syncron provides the website, app and infrastructure that lets customers post jobs and lets independent handymen respond.
- We do not carry out, supervise, inspect, schedule or manage any work arranged through the platform.
- We are not a contractor, a builder, an employment agency or an insurer, and we never act as a party to the agreement between a customer and a handyman.
02
Handymen are independent
- Every handyman is an independent provider — not an employee, partner, subcontractor or agent of Fix Syncron.
- Each handyman is solely responsible for their own qualifications, licences, certifications, tax affairs, tools, insurance and conduct.
- Verification checks we run are basic identity checks only. They are not a guarantee of skill, competence, insurance cover or trustworthiness.
- It stays the customer's own decision who they let onto their property and who they hire.
03
Age, identity and substitution
- Fix Syncron is intended for people of legal working age only. We do not allow accounts for anyone below the applicable minimum working age, and we are not responsible if an underage person attempts to use the platform.
- Handymen may be asked to provide their full name and proof of identity so we can confirm they are old enough to work. This check is limited to verifying age and identity; it is not a guarantee of skill, reliability or suitability.
- We are not responsible if the person who shows up is different from the profile or identity provided, or if a handyman sends a substitute, employee or associate without telling the customer.
- It is the customer's responsibility to check who arrives, ask for ID if they wish, confirm the person is who they say they are, and satisfy themselves that the individual is reliable and safe to allow onto their property.
- Fix Syncron is a marketplace that introduces customers and handymen. The decision to meet, hire and let someone into your home or property is entirely yours, and you should take sensible precautions just as you would with any stranger.
04
No responsibility for the work
- We hold no responsibility for the quality, safety, timing, legality or completion of any job carried out.
- We hold no responsibility for work done badly, left unfinished, done to the wrong standard, or done without the required permissions or certificates.
- We hold no responsibility for damage to property, damage to belongings, injury, theft, loss, delay, lost income or any other direct or indirect loss arising from a job.
- We hold no responsibility for anything said, promised, quoted or agreed between a customer and a handyman, on or off the platform.
- Any claim arising from a job is between the customer and the handyman, and must be pursued directly with them.
05
Prices, payments and disputes
- Prices are agreed directly between the customer and the handyman after an in-person visit. Nothing shown on the platform is a binding quote.
- Payments for work are handled directly between the two parties — Fix Syncron does not hold, process or guarantee job payments.
- Our fees cover access to the platform only (posting a job, and handyman membership). They are not payment for any work.
- We are not responsible for payment disputes, refunds, non-payment, cancellations or no-shows; those are settled between the customer and the handyman.
06
Listings and content
- Job descriptions, photos, profiles, skills and reviews are supplied by users. We do not verify their accuracy or completeness.
- We may remove content or suspend an account at our discretion, but we are under no obligation to monitor or moderate every listing.
- Availability of the platform is provided on an "as is" and "as available" basis, without warranties of any kind.
07
Your own checks and cover
- Customers should ask for proof of insurance and certification for any regulated work — gas, electrical, structural, roofing or similar.
- Handymen must hold their own public liability cover and comply with all safety rules and local regulations.
- Keep your own written record of what was agreed. It protects both sides if something goes wrong.
Acceptance
By posting a job, registering as a handyman or otherwise using Fix Syncron, you accept these terms and confirm you understand that our role is limited to providing the platform that brings customers and independent handymen together.